What Happens If Your Card Is Declined in Housing Market Ads
Tutorial 47 of 53 · 50 s
Housing Market Ads tops your balance up automatically, and now and then a bank refuses the charge. This tutorial shows exactly what that looks like in the dashboard: the red "Payment failed" notice on the Transactions page, the campaigns that have been paused, a balance at zero, and the failed top-ups in the transaction history — including the automatic retry the following day. It then goes to Billing Profile, where adding a different card is what gets delivery running again. The example account is the demo agency Bangkok Prime Realty.
In this tutorial you will learn
- Where a failed payment shows up in the dashboard
- What happens to your campaigns when a charge is refused
- How to read the failed entries in the transaction history
- That Housing Market Ads retries the charge by itself
- Where to add a different card
Follow along: the steps
- Sign in to your Housing Market Ads dashboard.
- Open Billing & Payments in the left menu.
- Open Billing & Payments → Transactions.
- A refused charge shows a Payment failed notice.
- Your campaigns are paused until a payment succeeds.
- The ad balance has run down to zero.
- The status reads Payment failed.
- Every top-up is listed with its status.
- The next day, the charge is retried automatically.
- Open Billing Profile to add another card.
- A successful charge resumes your campaigns as they were.