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What "Could Not Deliver" Means on a Contact in Housing Market CRM

Tutorial 82 of 181 · 48 s

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In Housing Market CRM, a contact whose email address has bounced shows a Could not deliver label beside the address in your contacts list. This tutorial finds the label, explains what it means, corrects a misspelt address on the contact and saves it, after which the label is gone.

In this tutorial you will learn

  • Where the Could not deliver label appears
  • What a bounced email address means
  • How to correct the address on the contact
  • When the label goes away

Follow along: the steps

  1. Open Contacts in Housing Market CRM.
  2. This contact shows Could not deliver beside the email address.
  3. Emails to this address bounced: they came back undelivered.
  4. Check the spelling: here exmaple.com should be example.com.
  5. Open the contact and click the Email field.
  6. Click Save.
  7. With a new address saved, the label is gone.
  8. Address right but still bouncing? Ask for another address, or call.