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Housing Market CRM Suppression List: Remove a Manual Entry

Tutorial 50 of 181

Open the product

The suppression list holds the addresses nobody may email, and email marketing in Housing Market CRM is on the Pro plan. Since the 30 October update, an address that was added by hand can be taken off it again. This tutorial opens Suppressions in Housing Market CRM and shows which addresses have a Remove button and which do not: bounced addresses, spam complaints and unsubscribes stay on the list because the mailbox or the person decided. It then removes an address that was added by mistake and shows the confirmation.

In this tutorial you will learn

  • Which addresses on the suppression list can be removed
  • Why a bounce, a complaint or an unsubscribe cannot be removed
  • How to remove an address you added by hand
  • What the confirmation asks before the address can be emailed again

Follow along: the steps

  1. Open your Housing Market CRM account.
  2. Open Marketing in the left menu.
  3. Click Marketing.
  4. Open the Suppressions tab.
  5. These are the addresses nobody may email.
  6. A spam complaint: the person decided, so there is no Remove button.
  7. A bounce and an unsubscribe have none either.
  8. An address someone else added says so.
  9. An address you added by hand has a Remove button.
  10. Click Remove.
  11. Read the question: the address can be emailed again by every agent.
  12. It opens on Cancel, so a stray click removes nothing.
  13. Click Remove from list.
  14. The list confirms it, and the row is gone.
  15. The note under the list explains what can be removed.
  16. Bounces, complaints and unsubscribes always stay.