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Ask the Housing Market Support Chat for Help

Tutorial 2 of 8 · 1 min 00 s

Open the product

The Housing Market support chat answers questions about Housing Market products from the Help Center articles. Look for the Get help button at the bottom right of the Help Center and of the Housing Market products. This tutorial opens the chat, which is titled Housing Market support, asks a question in your own words, and reads the answer, which comes with the Help Center article it was taken from. Answers come from the Housing Market Help Center, so the chat gives the same steps you would find there, quickly. The chat in this video is an illustration drawn on the Help Center, so that no real conversation is started.

In this tutorial you will learn

  • Where to find the Get help chat
  • How to ask a question in your own words
  • Where the answer comes from
  • What to do when the chat cannot answer

Follow along: the steps

  1. The Housing Market Help Center has a support chat.
  2. Look for Get help at the bottom right of the page.
  3. Select Get help to open the chat.
  4. The chat is titled Housing Market support. Ask it a question in your own words.
  5. Type your question…
  6. …and select Send.
  7. The answer gives you the steps, and names the article it comes from.
  8. Answers come from the Housing Market Help Center.
  9. Do not type passwords or other private details into the chat.