Support in Your Housing Market Portals Account: Open a Ticket
Tutorial 27 of 115 · 1 min 49 s
Support in your Housing Market Portals account is being introduced. This tutorial opens Support from the dashboard menu, shows where your requests from every Housing Market Group product are kept in one list with their status, opens a new request with a subject, a message and a screenshot, sends it, and shows the conversation, where you can reply, close the request, or reopen it by replying later. A file you attach is checked before it can be downloaded again. The screens show an invented agent and invented example requests.
In this tutorial you will learn
- Where Support is in your account
- How to read the list of your requests and their status
- How to open a request with a screenshot
- How to follow the conversation, reply and close it
Follow along: the steps
- Open your dashboard.
- In the menu, click Support. It is being introduced now.
- Your conversations with support from every Housing Market Group product are kept here.
- Each request shows its status, its product and when it was last updated.
- Waiting for you means support asked you something.
- Click New request.
- Write a short subject.
- Say what happened and what you expected.
- Add a screenshot: choose a file, drag it here or paste it.
- The file is uploaded before you send.
- Click Send request.
- Your request opens as a conversation, with its own number.
- A file is checked before it can be downloaded again.
- Reply here when support writes back.
- When it is solved, close the request. Replying later reopens it.
- Go back to All requests.
- Your new request is in the list, Open.