Own Domain Status in Housing Market Cloud: What Each Message Means

Tutorial 49 of 51

After you claim your own domain in Housing Market Cloud, the console tells you where the claim stands, in plain words. This tutorial opens the Your own domain panel on your website's row, where a claim is already waiting for its DNS record. It checks the record and reads the answer when the record is not found yet, then reads what the console says when the claim has waited for several days, and what it says once the record is accepted and your own address is still being set up. A last check shows the message for when the set-up takes longer than usual. Throughout, your website keeps answering at its Housing Market Cloud address, and nothing is changed by a check that finds nothing.

In this tutorial you will learn

Where to see the state of your domain claim
What "Waiting for the record" means and what to do about it
What the console says after several days of waiting
What "Updating" means once the record is accepted
Where your website answers in the meantime

Follow along: the steps

Open your Housing Market Cloud console.
On the website's row, click Your own domain.
A claim that has not been proved shows Waiting for the record.
The TXT record to add is listed under it.
Add the record, then click Check the record.
Not found yet? Nothing was changed. DNS can take time.
A few days later, check again.
Click Check the record.
After several days the console says so, and tells you what to do.
Check that the record is exactly as shown, then check again.
Click Check the record once more.
The record is accepted.
Updating: your own address is being set up and is not answering yet.
Until it is ready, your website answers at its Cloud address.
If it takes longer than usual, the console tells you.
Click Check the record.
It says so, and suggests you contact support.
Your website keeps answering at its Cloud address the whole time.