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Decline a Quote Request in Housing Market Services

Tutorial 70 of 115 · 50 s

Open the product

You do not have to take every job. When someone asks your service business for a quote on Housing Market Services and you cannot do it, you can decline. This tutorial opens the Requests tab of My service business, reads a request, writes a short optional message to the customer and selects Decline. The request moves out of your new requests and the customer is told by email. The screens show an invented provider and an invented customer.

In this tutorial you will learn

  • Where quote requests arrive
  • How to write a message to the customer
  • How to decline a request
  • What happens after you decline

Follow along: the steps

  1. Open My service business.
  2. Open the Requests tab.
  3. Read what the customer needs.
  4. Not a job for you? Add a short message first.
  5. Select Decline.
  6. The request is declined and the customer is told by email.
  7. You can only answer a request once.